Your privacy is our priority

1 Purpose and Scope of This Policy

This privacy policy applies to all users of the daka8 platform. When you browse our website, create an account, or use our services, you are considered to have agreed to the terms of this policy.

daka8 believes that the protection of personal information is a fundamental right. We collect your information solely to improve service quality, meet legal obligations, and ensure a safe gaming environment. Your information is never sold to third parties.

This policy has been written in English so that users in Bangladesh can understand it easily. If any clarification is needed, please contact our support team.

2 Types of Information Collected

To manage accounts and provide services on daka8, we collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID or passport number (as part of the KYC process)
• Current address
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for payment processing)
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus usage details

2.3 Technical Information

• IP address and device information (operating system, browser version)
• Session data — login time, session duration
• Cookie and local storage data
• Gameplay logs — which games were played, bet amounts, outcomes

2.4 Communication Information

• Records of live chat conversations
• Copies of messages sent via email
• Details of complaints or appeals

3 How We Use Your Information

daka8 uses collected information only for the following purposes:

• Account management: Creating, verifying, and maintaining your account.
• Identity verification (KYC): Preventing access by those under 21 and deterring fraud.
• Payment processing: Completing secure transactions via bKash, Nagad, and Rocket.
• Customer support: Resolving your questions, complaints, and requests promptly.
• Responsible gaming: Identifying unusual gaming patterns and providing assistance.
• Security monitoring: Detecting unauthorized access and fraud attempts.
• Legal compliance: Retaining information required under applicable laws and regulations.
• Service improvement: Enhancing platform functionality and user experience.

4 Cookie Policy

daka8 uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser that hold information about your session.

4.1 Essential Cookies

These cookies are necessary for the website's core functionality — such as maintaining login sessions and storing security tokens. Without them, the site will not work properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and gaming preferences. They help improve your user experience.

4.3 Analytics Cookies

We collect anonymous analytics data to understand which parts of the website are used most and where improvements can be made. This information is never personally identifiable.

You can disable cookies at any time from your browser settings. However, some core functionality may become limited as a result.

5 Circumstances for Disclosure

daka8 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum information needed to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking services. These services have their own privacy policies.

5.2 Legal Obligations

We are obligated to disclose information under court orders, lawful requests from investigative authorities, or applicable legal processes. In such cases, we will try to notify the user to the extent permitted by law.

5.3 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe process gameplay data within their own platforms. This information is used solely to ensure game fairness and technical integrity.

5.4 Security Partners

Some technical data is shared with our security service partners for fraud detection and cybersecurity purposes. This data is not made personally identifiable.

6 Data Retention Period

daka8 retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements:

• Account and identity information: For the duration the account is active, and for a defined legal period after it is closed.
• Financial transaction records: For the period required under financial regulations.
• Gameplay logs: For a set period for security and dispute resolution purposes.
• Communication and support records: For the time needed for complaint management.
• Cookie and session data: Automatically deleted after the session ends or the browser is closed.

If you request that your account be closed, we will delete information beyond what is legally required in a timely manner.

7 User Rights Regarding Information

As a registered user of daka8, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If your information is incorrect, you may request that it be corrected.
• Right to erasure: You may request that your information be deleted within the limits of legal obligations.
• Right to restrict processing: In certain circumstances, you may request that the use of your information be limited.
• Right to portability: You may request a copy of your information in a structured format.
• Right to object: You may object to certain types of processing of your information.

To exercise these rights, please contact our support team. We will process your request in a timely manner.

8 Age Verification and Child Protection Policy

daka8 strictly follows a 21+ age policy. Only those aged 21 or above may use our platform.

We do not intentionally collect information from anyone under the age of 21. We verify age during account registration and the KYC process. If we learn that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

9 Technical and Organisational Security

daka8 maintains industry-standard security measures to protect your information:

• SSL/TLS encryption: All data transmissions are conducted through encrypted channels.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and intrusion detection: Servers are under continuous monitoring.
• Restricted access: Only authorised staff can access sensitive information.
• Regular security audits: Our systems undergo regular security testing.
• Data backups: Regular encrypted backups are maintained to minimise the risk of data loss.

10 Updates to the Privacy Policy

daka8 may update this privacy policy from time to time. Amendments may be made due to service improvements, new legal requirements, or technological changes.

For any significant changes, we will notify you in the following ways:

• The "Last updated" date at the top of this page will be updated.
• A notification of the changes may be sent to your registered email.
• An alert about major changes may be shown when you log in to the platform.

If you continue using the platform after an update, you will be considered to have agreed to the revised policy. We therefore recommend revisiting this page periodically.

11 Privacy-Related Contact

For any questions, complaints, or requests regarding your data protection, please contact us:

• Email: [email protected]
• Live chat: Direct support is available 24/7 through our platform.
• Language: Support is available in both Bengali and English.

We generally respond to data-related requests promptly. More complex matters may take additional time, but we will keep you informed of progress.